Privacy Policy

 Privacy Policy    

Last updated: September 2026    

1. About CountryRadioUK    

Welcome to CountryRadioUK (CRUK).   CountryRadioUK, also known as CRUK, is an online internet radio station operated in the United Kingdom.   Our website is:   cruk.live    This Privacy Policy explains how CountryRadioUK collects, uses, stores and protects personal information when you visit our website, listen to our radio station, contact us, submit requests or dedications, or participate in competitions and promotions.   We are committed to respecting your privacy and handling personal information responsibly.   

2. Contact Details    

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:   CountryRadioUK (CRUK)  Website: cruk.live  Email: cruk@usa.com  Country: United Kingdom    

3. Information We Collect    You can listen to CRUK without creating an account or providing us with personal information.   However, we may collect personal information when you voluntarily interact with us.   This may include:   

• Your name or chosen name;
• Email address;
• Contact information;
• Song requests;
• Dedications and shout-outs;
• Messages you send to CRUK;
• Competition entries;
• Giveaway information;
• Prize-delivery information where necessary;
• Information you provide when contacting us;
• Technical information relating to your visit to our website;
• IP address and other online identifiers;
• Browser and device information;
• Website usage information; and
• Radio streaming and listening information provided through our streaming provider.

Please do not provide information that is unnecessary or confidential when using our website forms or contacting CRUK.   

4. Listening to CRUK    You do not normally need to provide personal information to listen to our online radio station.   Our radio streaming service is provided using Citrus3.   When you connect to our stream, Citrus3 may automatically process technical and listener information associated with the connection. Depending on the way you access the stream, this may include information such as IP address, device or browser information, listening activity, listening duration, geographical information and technical connection information.   This information can be used to operate, secure, monitor and improve the radio streaming service and to provide CRUK with listener statistics.   Citrus3 provides broadcasters with listener statistics and reporting capabilities.   Where CRUK receives statistics from Citrus3, we may use them to understand general listening levels, listening patterns, audience locations and technical performance.   

5. Website Hosting and GoDaddy    Our website is hosted and/or provided using services supplied by GoDaddy.   GoDaddy may process technical information associated with visitors to our website as necessary to provide, maintain, secure and support its services.   Depending on the GoDaddy services and features enabled on our website, this may include information such as IP address, browser type, device information, website activity and other technical information.   GoDaddy may also provide website analytics or other functionality that uses cookies or similar technologies.   GoDaddy operates under its own privacy terms, which may apply to information it processes in connection with its services.   CRUK does not sell personal information to GoDaddy or use GoDaddy services for the purpose of selling your personal information.   

6. Cookies and Similar Technologies    CRUK uses cookies and similar technologies on cruk.live.   Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, preferences or other purposes.   Where applicable, we will ask for your consent before using non-essential cookies or similar technologies.   You can manage certain cookie preferences through our website’s cookie controls and through your browser settings.   For more information, please see our separate Cookie Policy.   UK privacy and electronic communications rules require organisations to provide clear information about cookies and, unless an exception applies, obtain appropriate consent before using non-essential storage or access technologies. (ICO)   

7. How We Use Personal Information    We may use information we collect to:   

• Operate CRUK and our website;
• Provide our online radio service;
• Respond to enquiries;
• Process song requests;
• Handle dedications and shout-outs;
• Administer competitions and giveaways;
• Contact competition winners;
• Arrange delivery or collection of prizes;
• Maintain website security;
• Detect and prevent misuse or fraud;
• Understand website and listener activity;
• Improve our website and radio service;
• Analyse general audience and technical information;
• Comply with legal obligations; and
• Carry out other purposes explained to you when your information is collected.

8. Song Requests, Dedications and Shout-Outs    If you submit a song request, dedication or shout-out, please remember that information you provide may potentially be broadcast publicly.   For example, if you provide your first name and a message for a dedication, CRUK may read that name and message on air.   Information submitted specifically for broadcast may also be displayed on our website, social media pages or other CRUK platforms where appropriate.   Please do not include:   

• Your home address;
• Telephone number;
• Financial information;
• Passwords;
• Medical information;
• Private information about another person; or
• Any other information you would not want made public.

By submitting content intended for broadcast, you acknowledge that it may be publicly shared as part of the CRUK service.   

9. Competitions and Giveaways    CRUK may occasionally operate competitions, promotions or giveaways.   If you enter a competition, we may collect information necessary to administer it, such as your name, email address and contact information.   If you win a prize, we may require additional information necessary to arrange delivery or fulfilment of the prize.   Competition information will be used for the relevant competition or promotion and will not be retained longer than reasonably necessary unless there is a legitimate reason or legal requirement to retain it.   Individual competitions may have additional terms and conditions.   

10. Lawful Basis for Processing    Where UK data protection law applies, we will process personal information using an appropriate lawful basis.   Depending on the circumstances, this may include:   Consent – where you have actively given us permission to process your information for a specific purpose.   Contract – where processing is necessary to provide a service or fulfil an agreement.   Legitimate interests – where processing is necessary for legitimate purposes pursued by CRUK, provided your rights and interests do not override those interests.   Legal obligation – where processing is necessary for us to comply with a legal requirement.   Where we rely on consent, you may withdraw that consent at any time.   

11. Information We Share    We do not sell, rent or trade your personal information.   We may share information where reasonably necessary with:   

• GoDaddy and other website service providers;
• Citrus3 and radio streaming service providers;
• Website analytics providers;
• Competition or prize fulfilment providers;
• Technical support providers;
• Professional advisers where necessary;
• Law enforcement or government authorities where legally required; or
• Other parties where you have given us permission or where disclosure is otherwise permitted by law.

We aim to limit information shared with third parties to what is reasonably necessary.   

12. Third-Party Services    Some functionality on cruk.live may be provided by third parties.   These may include:   

• GoDaddy – website hosting and related website services;
• Citrus3 – radio streaming and listener statistics;
• Analytics services;
• Social media services;
• Embedded media services; and
• Other technical services required to operate the website or radio station.

Third-party providers may have their own privacy policies and terms.   We recommend reviewing the privacy information provided by those services when using their platforms.   13. International Data Transfers    Some of the companies and service providers used by CRUK may operate or process information outside the United Kingdom.   Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection legislation.   This may include using adequacy regulations, appropriate contractual safeguards or other lawful mechanisms where required.   

14. Data Retention    We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.   The appropriate retention period will depend on the nature of the information and why we collected it.   When information is no longer required, we will take reasonable steps to securely delete or anonymise it.   

15. Data Security    We take reasonable technical and organisational measures to protect personal information against:   

• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure; and
• Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.   

16. Your Rights    Under applicable UK data protection law, you may have the right to:   

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request data portability in certain circumstances; and
• Make a complaint to the Information Commissioner’s Office (ICO).

To exercise your rights, contact:   cruk@usa.com    We may need to verify your identity before responding to a request.   

17. Children’s Privacy    CRUK is an online radio service and may be accessible to people of different ages.   We do not intentionally seek unnecessary personal information from children.   If a child submits personal information to CRUK, a parent or guardian may contact us if they believe that the information should be removed.   

18. Links to Other Websites    Our website may contain links to websites, social media platforms and services operated by third parties.   We are not responsible for the privacy practices, security or content of those third-party websites.   You should review the privacy policy of any third-party website before providing personal information.   

19. Changes to This Privacy Policy    We may update this Privacy Policy from time to time.   When we make changes, we will update the Last updated date shown at the beginning of this document.   We recommend checking this page periodically.   

20. Complaints    If you have a concern about the way CRUK has handled your personal information, please contact us first:   cruk@usa.com    If you remain dissatisfied, you have the right to raise a concern with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).   The ICO provides guidance and a complaints process for people who believe their personal information has not been handled correctly.   

21. Governing Law    This Privacy Policy is governed by the laws applicable in the United Kingdom.

CountryRadioUK (CRUK)  cruk.live  cruk@usa.com